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I called and they said not to worry, the $33 per month will start being applied next bill. This takes about 2 weeks from the time we receive your device and you accept the Agreements. Here's clarification on the most common questions. If it doesn't match the description or was submitted after 30 days you may receive less value than originally indicated. I upgraded to the iPhone 13 pro and traded in by iPhone XR. If the trade value is more than the remaining installment balance, then you can apply it to the installment and become eligible for a new device immediately. There are several reasons why the charging port might be acting up, including water damage or a small object being stuck inside. Try to resolve your issue using the normal channels but do not use 611 from your wireless phone. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. How to Win a Complaint Dispute With Verizon Wireless. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. Use your submission ID or the email address that you used when you first made your trade-in request. Enter your mobile number. Watch How to find your device ID for more options. We will inspect your trade-in device to confirm that it is in the same condition described in your trade-in request. SO I'm confident there's a huge under-reporting bias going on here. Archived post. And that's only the people that could log-in to even like/reply. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Mobile device deals and promos FAQs | Verizon * You can also use your credit toward a. If you're a Verizon customer, sign in to My Verizon and we'll step you through the trade-in process. We'll confirm the final value after we get your devices and validate the make/model, eligibility and condition. Why You Should Avoid These Free Offers From Verizon, AT&T and T-Mobile It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Don't see it? Choose which devices you'd like to trade in. Archived post. Please, send us a DM, so we can address all your concerns. We understand that you are experiencing an issue with your services. You'll see the options that apply to your trade-in during the ordering process. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. We have sent a private note to gather more information and work on the solution. Thank you for reaching out to us! Get up to $500 when you. Continue with your trade-in by choosing a payout method and your trade-in return method. If you did trade in at a indirect or at home it could take longer. I think I'll take under advisement contacting the BBB and FCC. We use cookies to make wikiHow great. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Did anyone actually get their credit?? You can trade in devices with us and you may earn a PayPal account credit or Verizon Gift Card. Check out the latest deals from Verizon on smartphones, accessories and more. Verizon's awesome 'broken phone' deal is back with a bang to give T If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). I've been dealing with the same issue since December 2021. He was going to work on it and get back with me in 2 weeks. Which is why many of us end up with drawers full of unwanted or outdated electronic devices. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. Return your trade-in device with the battery in place. *** The reason verizon responds in private messages is because they are discussing specific account details. Due to inactivity, your session has expired. Stop saving old devices; cash them in credit towards a new device instead. A Verizon Gift Card is a payment card that can be used to buy Verizon mobile or home devices or accessories, replenish your prepaid mobile plan, or pay your mobile or home account's bill. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Visit our Verizon Gift Card FAQs for more information. % of people told us that this article helped them. Excludes Verizon Prepaid plans. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. I can understand where your concern is coming from regarding the difference in value. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. If you use your own shipping materials, you must securely pack and label each device in its own package. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Please sign in again to continue. 3G prepaid phones that have been active for at least 6 months, 4G prepaid phones that have been activated and at least the first month payment has been made, Bring us the device you want to trade. Enter your ZIP Code and filter for "Verizon Company Store". If you've already shipped your device, it cannot be returned. We're here for you and we want to help! 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for, 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. Stores your username on this computer. Archived post. How can I get information about my trade-in submission? Learn more How many times have you complained to Verizon Wireless and gotten nowhere? You dont have to put your credit toward a new phone. Get up to $500 when you. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/v4-460px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","bigUrl":"\/images\/thumb\/b\/b6\/Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg\/aid99314-v4-728px-Win-a-Complaint-Dispute-With-Verizon-Wireless-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"