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(wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! Enter that number and your billing zip code into the Track Your Order form on our. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. The computer girl said no you can't. I said that she could hold my cell phone, driver's license or whatever. Tip for consumers:It would have been nice to know that you could not exchange the shoes under any circumstances if you wear them. It is now 10:30am and yet again I find that the store is still not open. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. If you select PayPal or PayPal Credit, youll be directed to PayPals website. Sometimes, your order may not go through for various reasons. This discount is not valid on purchase of gift cards. They are having a laugh arent they? The wrong sneaker looked like it had been worn & was yellowed. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. How long does it take And there are two of you. Finish line Yes, Finish Line provides order tracking information for customers to track their shipments. My son purchased a pair of expensive tennis shoes from Finish Line. Order Tracking | Lane Bryant Complete a full mortgage application. I called again but was on hold for so long I finally hung up. 2023Finish Line, Inc. All Rights Reserved. I was outraged. He looks to be much older than this young lady. I wouldn't give 1 star if it is not mandatory. Click the "Size Chart" link to view comparative sizing (measured in inches) to best understand typical size suggestions and conversions. Honestly, I am not sure where all of this Finish Line hate is coming from. You'll receive a confirmation email after each shipment leaves our warehouse with shipment Again, they told me that one charge was an authorization charge and the second one was for the actual product. By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, youll stay in the know about launch times, product releases and product sellouts. This means that there maybe a delay with Amazons systems in processing and confirming all the buyer payment details for orders. Like any company, Finish Line has received some complaints from customers. Absolutely! Unacceptable. Submit a complaint and get your issue resolved. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. They give me a receipt and never say anything else. Shipping charges may apply. Sounds unusual. Tip for consumers:Finish Line customer service might as well not exist. My mother in law asked what happened to the $70 price. I asked to try on the other so I can get a feel for them and the balance. What is the status of my online order? | Macy's Customer Service Order still processing Hi! The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. I am worried I wont be able to fulfil my orders on time if it continues like this and all the orders come in at the same time like it did yesterday. Upon entering in the Carolina Place Mall Finish Line we seen 3 of the same shoes priced at $160, $160, & $70. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. For more information, please see our Edited by: admediauk on Jun 3, 2014 7:43 PM. If no coupon exclusion applies, verify that your shopping bag meets the terms and conditions of the coupon. My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? You will pass up a $210+ sale because you assume I would steal before I steal?" Cookie Notice ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can complete your purchase on finishline.com in 5 simple steps. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. If it does, you can order it online and pick it up at your local store. I placed 2 separate orders and were charged twice on my bank account for each order. I'm sorry JD Finish Line was not able to process your order. Now store won't refund me my money until I drive into one of their stores and return the item they sent to me in error. Use your STATUS across our brand family, JD Sports and Finish Line. Does Finish Line offer competitive prices on athletic footwear and apparel? If your shopping bag meets such parameters, verify youve entered all information correctly. When I walked toward the entrance the initial salesman said "thanks." After entering the info a 2nd time, the same thing happens. If there is a balance on your gift card and the gift card is not being accepted, we're here to help. They are worth a try if you have a local store you can go into. Once that time elapsed I called again to be told the actual time is 1-3 business days. If your billing and shipping address are the same, you can check the box indicating this. We were then approached by another employee who failed to properly explain what should have taken place. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I guess it's time to find another sneaker store. Once you find the product that you want to buy, select the style, color and size. If anyone wanted to steal, they could have grabbed the clothing items and other things on display on the racks at the door. This is a MAJOR issue. Crappy company by far. I told him if it wasn't for him I would just walk out. I then went up to this man messing with this young girl and asked him to get a shoe for me. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. Does Finish Line offer international shipping? Oh well I've seen 3 customers come and go in this time. They still charged me shipping for an item they screwed up. PLEASE do something about this. Still all pending, this is rather frustrating! Mankato store harbors criminal activity as well. They didnt even offer a refund and could not tell me if a pair would even become available or if they did when. I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! Can I return an item purchased from Finish Line? I placed an online order on December 28th at 3:09 am. After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. Terrible Customer Service and treatment. Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. There was no other customers in the store but me. In some cases, our payment and order detail verification process may extend order processing times, potentially for as long as 21 days. WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. Hey, i am seeing so many bad reviews about finishline here. I told him his manager and cashier are jerks. The company messed up once by misplacing my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me..oh and for my inconvenience they will give me a $15 credit towards my next purchase! If theft is that bad, get a security guard or make the manager come from the back and see what is going on. You have the option of using a Visa or MasterCard debit card to make an online purchase. The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. THEN I try to live chat Finish Line only to find out they have their live chat closed. Valid U.S. Military ID of eligible customer must be presented at time of purchase by eligible customer identified on ID. Generally, the sales tax is determined based upon where the product is to be shipped in accordance with the laws of that state and/or locality. We appreciate the information you have provided. *update* I am really disappointed with this company and feel like they scam you to order. Returned those and after customer service acknowledged the order is for a pair of 6.5 women's they sent another pair of 7.5 men's. Just be aware that even if you receive a confirmation email there is no guarantee you'll get it by the date they give you. I made an online order and opened the box to see creased and filthy Air Forces.